Privacy Notice

Last updated: May 20, 2026

Susan Rumford Counselling (“the Practice”, “we”, “us” or “our”) respects your personal privacy and is committed to protecting the absolute confidentiality of your health data. Within Ontario, the collection, tracking, and management of healthcare data are strictly governed under the provincial Personal Health Information Protection Act, 2004 (PHIPA).

1. No Online Form Data Ingestion

The Website (susanrumfordcounselling.com) operates strictly as a static digital informational brochure. We do not deploy active online contact forms, appointment booking trackers, document downloads, or member registration modules. You are free to review Susan’s clinical profile, professional specialties, and office location coordinates with complete anonymity.

2. Transitioning to Direct Inquiries

When you choose to contact Susan by manually opening your personal email app to send a message to susanrumford@sympatico.ca or dialing her office phone line at 905-609-1017, your data leaves the website environment. Any background context, personal details, or scheduling coordinates shared via these direct channels are immediately subject to Ontario’s PHIPA standards and the ethical confidentiality mandates enforced by her professional regulatory college.

3. Absolute Non-Disclosure Policy

The Practice does not sell, lease, trade, or distribute your email address or contact coordinates to any commercial business networks, automated mailing lists, or external advertising third parties.

4. Mandatory Clinical Retention Laws

In accordance with Ontario healthcare legislation, professional communication histories, clinical notes, and introductory administrative records cannot be modified or deleted upon arbitrary user request. All client data must be securely archived for the mandatory statutory retention period (typically 10 years following the last documented clinical interaction) before being permanently destroyed via secure file expungement.

5. Contacting the Privacy Officer

If you have any questions regarding the security of your direct email communications, or if you wish to audit your file coordinates under PHIPA, please contact Susan directly:

  • Susan Rumford Counselling
  • Privacy Officer: Susan Rumford
  • Administrative Email: susanrumford@sympatico.ca