Terms of Use & Disclaimer

Last updated: May 20, 2026

By navigating and utilizing the susanrumfordcounselling.com website (“Website”), you acknowledge and agree to be bound by the guidelines and liability limits established in this contract. If you do not accept these parameters, you must discontinue your use of this digital platform immediately.

1. Emergency Crisis Intervention Warning (Not a Crisis Support Line)

This Website and its associated direct email contact options are intended strictly for routine, non-emergency scheduling inquiries and general practice alignment. They are not monitored continuously and are entirely unequipped to process immediate mental health emergencies.

🚨 If you are currently experiencing an active mental health crisis, or are facing an immediate risk of self-harm, emotional trauma, or injury, please do not wait for an email response. Immediately dial 911, visit the nearest hospital emergency department, or connect with a 24/7 crisis support line such as Canada’s Suicide Crisis Helpline by calling or texting 988.

2. No Therapeutic Care Relationship Formed via General Web Navigation

The biographical text, specialty list classifications (including abuse issues, bereavement, and blended family dynamics), and general mental health overviews displayed on this Website are curated strictly for personal educational and informational layout purposes. Reading this text or sending an introductory email inquiry to Susan does not initiate or establish a formal therapist-client relationship. A binding therapeutic care framework is only legally initiated once a formal clinical intake assessment is conducted and a dedicated informed consent agreement is explicitly executed directly with Susan.

3. Informational Nature of Specialty Descriptions

The content listed on this platform outlining specific mental health focuses is designed to help prospective clients identify practice fit. It does not replace personal clinical diagnosis, customized medical assessments, or structured psychological treatment plans. Visitors must always seek direct, personalized consultation with a qualified healthcare professional regarding specific medical or mental health conditions.

4. Direct Email Risks

While the Practice utilizes reasonable electronic safeguards to manage client records, standard unencrypted email transmissions (such as messages sent over public styling protocols to @sympatico.ca) are inherently vulnerable to network delivery delays or unauthorized intercept. By choosing to transmit personal background details via public email channels, you acknowledge and accept these security tracking vulnerabilities.

5. Independent Business Operations

Susan Rumford Counselling operates as an independent professional practice. True North Digital Network Inc. maintains this platform strictly as a technical digital layout asset and assumes no institutional or legal liability for clinical treatments, practice administration, or therapeutic outcomes.

6. Contacting Us

If you have any questions, scheduling concerns, or general administrative comments regarding the terms of this digital platform, please connect with the office at susanrumford@sympatico.ca.